Golden Bridge Enterprises (Aust) Pty Ltd
Australian Credit Licence No. 388601
AFCA Member No. 45089
Golden Bridge is committed to dealing with complaints fairly, promptly and consistently.
If you have a complaint or concern about our products or services, please contact us. You can make a complaint by telephone, email or post.
Telephone: 1300 137 906
Email: feedback@gbcash.com.au
Post: PO Box 347, Collins Street West VIC 8007
There is no charge for making a complaint.
We will consider the issues you raise and may contact you if we require further information. We will work with you to try to resolve your complaint and will explain the outcome of our review.
Where an internal dispute resolution (IDR) response is required, we will provide it within the timeframe required by applicable law and ASIC's internal dispute resolution requirements. Generally, this is no later than 30 calendar days after receiving your complaint, although different timeframes or exceptions may apply in some circumstances.
If you are not satisfied with our response, or we have not resolved your complaint within the applicable timeframe, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA, so you should act promptly or consult the AFCA website to find out whether a time limit applies to your circumstances.